Shipping

We are committed to delivering your order efficiently and securely. All orders are shipped via Royal Mail, ensuring reliable and timely delivery across the UK and beyond.

Method of Delivery

We use Royal Mail as our trusted delivery partner. Depending on the item, we offer a range of delivery options, including standard and tracked services. Specific delivery methods for each product will be listed on the individual product pages.

Estimated Shipping Times

Estimated delivery times can vary depending on the product and your location. Please refer to the product description for specific delivery timeframes related to that item.

Typical delivery times are:

• Standard UK Delivery: Usually 2–7 working days
• International Delivery: Delivery times vary by destination

Additional Information

• Orders are dispatched Monday to Friday (excluding public holidays).
• You will receive a confirmation email once your order has been dispatched.
• Tracking information (if applicable) will be provided upon dispatch.

If you have any questions or require assistance with your delivery, please don’t hesitate to contact us at hello@theballersclub.shop.

Returns Policy

If you are not  happy with any items from your order you may return them to us within 14 days from delivery (subject to the conditions below) for a Refund / Exchange (you can choose on your returns form). Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted and returned back to you (or in the case of faulty items - see below). 

Returns are at the customers own cost (unless Our fault, wrong item sent etc) and must use a tracked service.

Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.

We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface. Please ensure all items are also at a safe distance from pet hairs.

Here at The Ballers Club we inspect returns throughly to ensure the item is resaleable. If not the item will be shipped directly back to your adress and no refund will be processed.

We aim to process all returns within 7 working days of receiving the item(s) back to us. We will notify you by email once your item has been Exchanged / Refunded.  All refunds can take up to 5 working days to show on your account balance depending on your banking provider. An exchange email will be sent once the exchanged item is on its way to you, the tracking number for this will be provided in the email also.

return address:

The Ballers Club

Unit 15C Gortmourne Place, 

strabane

BT82 9JZ

Terms And Conditions

This website is operated by The Ballers Club . Throughout the site, the terms “we”, “us” and “our” refer to The Ballers Club . The Ballers Club offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Modifications to our services and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Privacy Policy

Privacy policy

Sharing of Personal Data with Klarna

To offer you Klarna’s payment options, we may need to pass certain aspects of your personal information to Klarna, such as:

• Contact and identification details
• Order information
• Payment history or preferences (where applicable)

This is done so Klarna can assess your eligibility for their payment options and tailor the offer to your needs. Your personal data is handled in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).

You can find more information in Klarna’s Privacy Notice.

The Ballers Club is totally committed to protecting the privacy of our site visitors and customers. The Ballers Club team members are customers themselves of other Internet sites and treat this as we would like it to be treated ourselves, we know the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

We do not store credit card details nor do we share financial details with any 3rd parties.